FAQs

To make an enquiry, please give us a call on +44 (0)20 3818 8220 or or email team@mycharterplace.co.uk to schedule a viewing.One of our team will be delighted to schedule a tour for you. Please refer to the ‘Do I need to bring anything to the viewing?’ for further details.

We can work around your busy schedule. Therefore, viewings can be arranged Monday-Friday from 8am-6pm, as well as Saturdays, Sundays and Bank holidays by appointment only. Simply give us a call and we will arrange a viewing or organise a virtual tour via Skype or Facetime.

Reserving an apartment is easy and can be completed in just a few minutes over the phone or after you have viewed the property and decided that you want it. You can also enquire in an apartment on this website. There will then be a one-off, holding commitment per person required at the commitment stage. This payment will be offset against your 1st months’ rent once your tenancy has been agreed. This amount is refundable if you no longer wish to proceed with the application within 72 hours of making the payment.

The holding commitment is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in-person viewing.

Due to the UK Right to Rent policy, we are required to obtain and check the original identification of tenant(s) that allow them to live in the UK. These documents are normally checked at the viewing stage, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at viewing or a virtual viewing is arranged, then we ask for a copy of the document to be sent to us via email to the leasing team, documents will need to be verified in person upon arrival for move-in.

Once you’ve paid the holding commitment, we will start the referencing checks, which are carried out by HomePPL. These checks take around 3 to 7 working days to complete and HomePPL will require some supporting documentation in order to complete the checks.

Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit and your first rental payment. If your tenancy starts midway through the month, your first rental payment will also cover the remainder of that month; future rent payments will be due on the 1st of each month thereafter.

The reference check process is mainly dependent on how swiftly you are able to complete the online application form. However, the process usually takes around 3-7 business days.

We offer flexible lease terms from 12 months. Prior to the end of your tenancy, your Property Manager will be in touch to discuss available renewal options with you should you wish to continue living with us.

To rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.6 times the rent and must be verifiable. Should a household not pass the affordability criteria, we do accept guarantors; however, they too will be subject to referencing.

We would not accept a guarantor if someone failed due to them not passing affordability criteria as all tenants need to earn 2.6 times the rent, we would accept a guarantor if they had adverse credit history but still meet the affordability criteria of a verified income of 4x the annual rent.

To secure the property, there is a one-off, holding commitment of £195 that will be allocated towards your first-month rent.

A deposit of £1400-£1800 is required for our 1-bedroom, 2- and 3-bedroom apartments. Your deposit is payable prior to the start of your tenancy. Deposits are held and protected in the My Deposits scheme. The deposit covers any damages to the apartment or furnishings that may occur during your tenancy. Deposits are:

• Bedroom £980.00
• Bedroom £1300.00
• Bedroom £2000.00.

We also offer a deposit alternative with Flatfair.

We have teamed up with Flatfair, who offers a simple, safe, and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay Flatfair a one-off, non-refundable membership charge of £200 per household. As Flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option, please visit www.flatfair.co.uk or talk to your property manager for more information.

Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within ten days after agreeing with you on charges applied to damages, if any, excluding normal wear and tear.

Your holding commitment, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Direct Debit.

Rent is due on the 1st of each month by Standing Order, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.

Your rent will not increase within the initial term of your tenancy. Prior to the end of your tenancy, your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.

Once the application process is complete, reference checks passed, your tenancy agreement is signed, and funds received, we will then arrange with you a convenient time to meet with you on the day of your move-in to handover keys, complete a home induction, and help you settle into your new home.

During times of uncertainty related to the Coronavirus pandemic (Covid-19), we are offering flexible moving dates. This means you can change your move-in date to any day within a 30 day window of the original date.

Should you wish to vacate the property at the end of your tenancy, we require two months’ written notice. If you wish to move out before the end of your tenancy, please contact one of the team, and they will be happy to discuss available options with you. An early termination fee may apply.

We aim for the highest standard of service and quality of the product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same condition it was at the start of the tenancy to avoid cleaning fees at move-out. Should you have any queries, require any assistance or recommendations of local cleaners, our team will be happy to help.

It is part of our service to provide you with a comprehensive inventory of the property on the day of your move-in without any additional charge.

The difference in our service comes from having a dedicated property management team, whose goal is to deliver an exceptional customer service experience to our residents. Carmel Dunn, your Property Manager, and her team will be with you from the start of your letting journey and throughout your tenancy.

Yes, we love them! There is a monthly pet rent of £75 per pet, which contributes to the additional communal cleaning and maintenance required. There are some breed restrictions in place, so please contact us for full details.

While living in one of our apartments, you will benefit from services onsite to respond to any maintenance issues within the block. Your maintenance and management team are also on hand to respond to any emergency such as flooding, power outages, or fire. More information on what is considered an emergency, and who to contact out of hours when the front desk is not manned, can be found in your resident handbook provided on the day of move-in.

There are several secure underground car parking spaces available to rent. To rent a parking space, please speak to your property manager.

When using parking, please properly adhere to all signage located in the car park and do not attempt to park in a space allocated to another resident. Any disregard for these rules puts the car owner at risk of a fine.